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Thank you for shopping with Ninja Club! We are committed to ensuring your satisfaction with our products. Please review our Return and Exchange Policy below:

1. Eligibility for Returns and Exchanges :

   – We accept returns and exchanges within 14 days of the delivery date.

   – To be eligible, items must be unused, in their original condition, and with all tags and labels attached.

2. International Returns :

   – Customers outside of Egypt are responsible for return shipping costs.

   – Please contact our customer service at nnjclb@gmail.com for assistance with international returns.

3. Initiating a Return or Exchange:

   – To initiate a return or exchange, please contact our customer service team at nnjclb@gmail.com or through WhatsApp within the 14-day period.

   – Provide your order number, the item(s) you wish to return or exchange, and the reason for return.

4. Return Authorization:

   – Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.

5. Packaging:

   – Please ensure that the items are securely packaged to prevent damage during transit. We recommend using the original packaging.

6. Refunds:

   – Refunds will be issued to the original payment method once the returned items are received, inspected, and deemed eligible for a refund.

   – Customers are responsible for return shipping costs.

   – Original shipping fees are non-refundable.

7. Exchanges:

   – If you wish to exchange an item, please indicate the new item you would like in your return request.

   – Exchanges are subject to product availability.

• Customers are responsible for exchange shipping costs.

8. Damaged or Defective Items:

   – In the rare event that you receive a damaged or defective item, please contact us within 72 hours of receiving the product. Include photos of the damage for our records.

9. Non-Returnable Items:

   – Personalized or custom-made items are non-returnable unless they are defective.

10. Contact Us:

   – For any further assistance or inquiries, please contact our customer service at nnjclb@gmail.com or call +201130303931.

Thank you for choosing Ninja Club . we are here to ensure your shopping experience is exceptional.